Privacy Policy — SNAH Caregiver

1. Introduction & Scope

SNAH Healthcare Software Management, LLC created SNAH Caregiver as a free platform. SNAH is a management service provider that provides this platform at no monthly or membership fee to caregivers, and it is intended for use as is.

SNAH Healthcare Software Management (“SNAH,” “we,” “us,” or “our”) values caregiver privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from caregivers providing services, and what we will and will not do with the information we collect.

Our policy has been designed and created to ensure those affiliated with SNAH Healthcare Software Management of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards. This page is used to inform end users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our platform.

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to complete your registration as a caregiver or allow you to provide your services through the SNAH Caregiver platform. If you choose to use our platform, then you agree to the collection and use of information in relation to this Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible on the SNAH Caregiver platform, unless otherwise defined in this Privacy Policy.

2. Information We Collect

This platform collects various types of information. The categories below describe what we collect, why we collect it, and how it is used.

2.1 Information You Voluntarily Provide

Identity & contact data: your name, address, and email address;
Government identifiers: the last four digits of your Social Security number (for verification purposes only);
Financial data: bank account and payment information, where applicable, used for fees and payment processing when you provide services to SNAH Family Users who send booking requests through the SNAH platform;
Health & medical information: see Section 3 for full details;
Vetting & insurance documentation: background check results and caregiver liability insurance details required for platform participation.

2.2 Information Automatically Collected

Cookies and third-party tracking technologies;
Server logs and diagnostic data;
Non-personal anonymous demographic information such as age, gender, browser type, IP address, and digital device type.

2.3 Location Data

When you use the SNAH Caregiver platform to provide services, we may collect location data from your tracked device. This is used to facilitate service matching, verify service delivery, and support caregiver safety. Location data is encrypted in transit and stored securely.

          Note: This platform will only collect personal information that you
          knowingly and willingly provide by email or through the SNAH Caregiver platform itself.
          It is the intent of this platform to use personal information only for the purpose for
          which it was requested, and any additional uses specifically provided for in this
          Policy.
        

SNAH Healthcare Software Management may also deem it necessary, from time to time, to follow sites and/or service providers that SNAH Caregivers may frequent, to glean what types of services and products may be the most popular to end users.

3. Health Data Disclosure

          We collect, use, and store Health Data. Because SNAH Caregiver
          facilitates in-home care services, health-related information is collected and shared
          between caregivers and family users through the platform.
        

3.1 Categories of Health Data We Collect

Medical conditions, diagnoses, and ongoing care requirements;
Mobility, cognitive, and daily-living assistance needs;
Medication schedules, dosages, and administration instructions;
Allergies, dietary restrictions, and emergency care instructions;
Vetting and caregiver liability insurance documentation relevant to the safety of the persons receiving services;
Any additional health-related notes voluntarily submitted through the platform.

3.2 How We Use Health Data

To match caregivers with families whose care needs align with the caregiver’s qualifications and experience;
To ensure the safety, quality, and continuity of care delivered through the platform;
To run vetting and insurance verification for the protection of service recipients and caregivers;
To communicate essential care instructions between authorized parties;
To comply with legal obligations, including HIPAA where applicable.

3.3 How Health Data is Protected

SNAH collects personal, health, and location data from your tracked device per HIPAA compliance. We encrypt your personal, health, and location data when transmitting from your device to our server for services provided through SNAH. Health Data is stored in our secured database hosted with Amazon Web Service (AWS) in a secure environment, and access is restricted to administrators with a specific job-related need.

We do not sell Health Data. Health Data is never sold, rented, or leased to third parties. It is shared only as described in this Policy or with your explicit consent.

4. How We Use Your Information

We collect your data for several reasons:

To better understand your needs and provide smooth accessibility of your services to those who have the need and send in their booking requests through the platform;
To fulfill our legitimate interest in improving accessibility of your services;
To send you promotional emails containing information we think you may like when we have your consent to do so;
To customize our platform according to your interactions and personal preferences;
To maintain the safety and integrity of the platform;
To comply with applicable laws and regulations.

The Personal Information that we collect is used for providing and improving the platform. We will not use or share your information with anyone except as described in this Privacy Policy.

5. Legal Basis for Processing

We process your personal and health information based on one or more of the following legal grounds:

Consent: You have given clear consent for us to process your data for specific purposes;
Contract: Processing is necessary to perform our obligations to you as a platform user;
Legal obligation: Processing is necessary to comply with applicable laws, including HIPAA;
Legitimate interests: Processing is necessary for our legitimate interests in operating and improving the platform, provided your rights are not overridden.

8. Log Data

We want to inform you that whenever you use the SNAH Caregiver platform, in case of an error in the platform, we collect data and information on your device related to the platform. This Log Data may include information such as:

Your device Internet Protocol (“IP”) address;
Device name and operating system version;
The configuration of the platform when utilizing SNAH Caregiver;
The time and date of your use of the platform;
Other diagnostic statistics.

9. Cookies & Tracking

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This platform does not use these “cookies” explicitly. However, the platform may use third-party code and libraries that use “cookies” to collect information and improve their connection with you through the platform.

You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this platform.

10. Third-Party Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate the accessibility of SNAH Caregiver services;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks requested through the platform. However, they are obligated not to disclose or use the information for any other purpose.

SNAH Caregiver platform does use third-party services that may collect information used to identify you. Links to third-party service providers used for this function include www.snah.org, Google Play, and the Apple App Store.

11. Data Security & HIPAA Compliance

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security.

11.1 Encryption

11.2 Access Controls

Data access is protected by an account authentication process. Only the account holder who knows your account credentials can access your data in your account. Only an administrator who needs the information for specific job-related reasons is granted access and is tracked when logging in accordingly.

11.3 Secure Storage

Your account and location data are stored in our secured database. The server in which we store our database is hosted with Amazon Web Service in a secure environment.

Caregiver responsibility: It is your responsibility as a caregiver to have the required vetting and liability insurance documents in your possession during your use of the SNAH Caregiver platform.

12. Data Retention

The information that we request will be retained by us and used as described in this Privacy Policy. We retain personal and health data only for as long as necessary to:

Fulfill the purposes outlined in this Policy;
Comply with our legal and regulatory obligations;
Resolve disputes and enforce our agreements.

When data is no longer needed, we securely delete or anonymize it in accordance with applicable laws and HIPAA requirements.

13. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal and health data:

Access: Request a copy of the data we hold about you;
Correction: Request that we correct inaccurate or incomplete data;
Deletion: Request that we delete your data, subject to legal retention requirements;
Restriction: Request that we limit how we process your data;
Portability: Request a transferable copy of your data;
Objection: Object to certain types of processing, including direct marketing;
Withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@snah.org. We will respond within the timeframe required by applicable law.

14. Children’s Privacy

We do not knowingly collect personally identifiable information from children under 13 years of age that is unrelated to the platform purposes. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top.

These changes are effective immediately after they are posted on this page. Continued use of the SNAH Caregiver platform after changes are posted constitutes your acceptance of the revised Policy.

16. Contact Us

If you have any questions or suggestions about this Privacy Policy, do not hesitate to contact us:

Email: info@snah.org
Website: www.snah.org
Company: SNAH Healthcare Software Management, LLC